- Battery light: Flickers while charging. Will change to a solid light when fully charged
- Cellular GSM: Flickers when device is outside trying or actively connecting to a cellular network
- Wi-Fi light: Disabled and will never flicker
- GPS satellite: Flickers when the device is outside trying or actively connecting to a GPS satellite
TROUBLESHOOT CLASSIC MOBILE TAGS
The Power Button has been disabled and cannot be used to power the device on or off. Instead, just ensure that the device is fully charged by checking the battery light or the ‘Battery Status’ on the ‘Devices’ page of your Tagmarshal dashboard.
The SOS button feature is disabled and cannot be used by players or caddies.
What to do if your walking tags are not displaying on the map (active or inactive) or not working properly:
Step 1: Place the devices on charge
Step 2: Confirm that the battery lights are flashing
If the battery lights do not flash, attempt to charge them using the booster charging cables. If you do not have booster charging cables, contact our Procurement & Logistics Manager email@example.com and request that a few are shipped to you.
Once you receive the booster cables, continue to Step 3. If the battery lights still do not flash after charging with the booster cables, Contact the Tagmarshal Support Team <firstname.lastname@example.org> and request for your device to be replaced.
Step 3: If the battery lights begin flashing, leave the devices on charge until the battery light no longer flickers.
The devices take about 2 – 3 hours to charge to 100%.
Step 4: Remove the devices from the multicharger and take them outside for a walk for about 10 - 15 mins
The devices need to move to make an attempt to communicate to a cellular network and GPS satellite.
Step 5: Check to see that the cellular network and GPS satellite lights on the device are flashing.
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Step 6: Once the lights begin flashing, it indicates that the device is attempting to communicate with the Tagmarshal system.
This indicates that the device is sending information about its current geo-location. If successful, the device will update it’s “Last Fix” column on the Devices Page in your Tagmarshal dashboard.
For info on how to check the “Last Fix” of the device, have a look at Device Management & Marshal Tracking
Step 7: If the cellular network and GPS satellite lights do not begin flashing, or only one of the 2 lights flash, then your device requires additional attention.
Contact the Tagmarshal Support Team at email@example.com
What info do I need to provide the Support Team about my device?
Below is a table showing an example of how best to provide the information.
Including a brief description of the steps that you have taken to troubleshoot will be beneficial as you will be presented with these questions on receipt of your request for support.
|Battery light flashes
|Cellular light flashes
|GPS light flashes
Our agents will attempt to send the devices commands to request it to re-download its configurations and hard reboot itself.
Once this has been processed, Steps 1 – 7 will need to be repeated. If the device still does not respond post remote configuration, it will need to be replaced.