IMPORTANT:
If you do not find the answer to your question here, please complete this form to Log a Support Query so that one of our Tagmarshal experts can respond to your query or request for assistance.
FAQs
How do I hide or view my geofences?
Step 1: Click on the 3-striped menu bar at the top left of the dashboard
Step 2: Scroll down the menu and click on Settings
Step 3: Click the Drinks/Superintendent/Marshal toggle to view or hide these carts
How do I activate or deactivate a geofence group?
Select the green button next to your geofence or geofence group to toggle off. The button will turn grey once the geofence group or geofence in a group is deactivated.
To activate, simply select the grey button and it will turn green to indicate that it is active.
When I click on a certain tag, the caddie / player name does not appear on the sidebar?
Check your Tee Times sheet to see if the caddie / player names have been assigned to the tag in question.
To check your Tee Times sheet:
- Click on the 3-striped menu bar at the top left of the dashboard
- Scroll down the menu and click on Tee Times
- If a player name has not been assigned to the tag in question, you may do so only if the tag is still in it’s round.
- Assign the caddie / player name to the tag
- Click Save
Pro Tip: Caddie / Player Names cannot be assigned to a tag if the round has been completed.
How do I view my Geofence breaches?
Step 1: Click on the 3-striped menu bar at the top left of the dashboard
Step 2: Scroll down the menu and click on Geofences
Step 3: Click on Goefence breaches
How to view my marshal drinks / superintendent carts history?
Step 1: Click on the 3-striped menu bar at the top left of the dashboard
Step 2: Scroll down the menu and click on Marshal / Superintendent / Drinks
Step 3: Click on History
I can’t see what I expect to on the side menu (example: Players Report or Advertising)
If you are unable to view certain Modules, then your User Profile has most likely been restricted to view certain modules. Contact support@tagmarshal.com to enquire or request access.
One of the carts or tags is displaying that it’s much slower or faster than it actually is.
This could be because the cart or tag has entered the trigger zone sooner than it was meant to. You can check the track map to see if this has happened:
Step 1: Click on the tag in question. The sidebar will pop out on the left of the dashboard.
Step 2: Under the Player Assistance menu, click on the track map icon. It is the icon next to Add a Note.
Step 3: The track map will open up on a new tab where you will be able to view Round Info on the right sidebar.
Step 4: Click on the colored circle icons (green, magenta, red or orange) to view information about the tag along the track map.
Carts have gone out onto the course but are not showing up, only under inactive
Contact our Support Team at support@tagmarshal.com immediately for assistance.
Carts have gone out onto the course but are not showing up at all, even when I click on inactive
Contact our Support Team at support@tagmarshal.com immediately for assistance.
Carts have gone out onto the course, but only some appear on the map
Contact our Support Team at support@tagmarshal.com immediately for assistance.
Where and how do I set up a shotgun start?
- Navigate to Tee Times in your menu
- Click on Shotgun. This will open a page where you can create a shotgun start in advance.
- Select the date of your shotgun start in the top right corner.
You can allocate a Group A and Group B to tee off from the same hole. Bear in mind that Group B will tee off a few minutes after Group A based on the hole time allocated to that specific hole.
You can also view Shotgun Starts for more info.
How do I locate a missing tag/cart?
- Navigate to Settings in your menu.
- Select Devices.
- On the far right of the Devices page you will see “Current Location”.
- Find the specific tag or cart number and click on the Current Location link of that tag/cart.
It will open a Google Map which will show you the location of the last active connection of that device to our server.
Note: This is the last active connection. So if a tag or cart has gone missing and has lost power, the location will show where it last made a connection and may not be completely accurate.
Our tee sheet is not populating or there’s missing information. What should I do?
Contact our Support Team at support@tagmarshal.com immediately for assistance.
I’m not getting geofence breach alerts
Check that your geofences have been set up correctly by checking the following:
- Is your geofence group or geofence active i.e. is the toggle button green? (Check this in Geofence Settings)
- Have you set up geofence breach alert notifications? (Check this in Profile Management)
- If you have set your geofence alert notification to receive a text or call, does your mobile number have the appropriate international dialling code e.g. +1 or +33? (Check this in User Management)
If you have checked the above and everything is correct, please contact support@tagmarshal.com for assistance.
I’m getting too many geofence breach alerts
Check the following:
- Have you created a perimeter geofence that covers the course? This should only cover the perimeter as shown: (Click on image to enlarge)
- Have you created a geofence too close to a cart path, exitway or area used often e.g. cart barn?
To make allowances for geofence sensitivity, set up your geofence with a buffer of about 0.1 – 0.2 inches (3 – 5mm) on your map. This typically equates to about 5 -10 yards (4 – 9m).
If you have checked the above and are still experiencing this, please contact support@tagmarshal.com for assistance.